We all have heard how difficult it is canceling a subscription with AOL. Well, I think I have found an organization who is nearly as bad. The organization is Trilegiant. They provide several services including identity theft protection with Wells Fargo and other banks. They have had their share of lawsuits and complaints all ready, and now I know why. I was signed up for a free trial period, and then was unknowingly charged the monthly rate there after for over two years. I then tried to cancel my subscription via phone. I called three separate occasions and was transfered four times before I was able to officially cancel my subscription. I included an audio clip of the last two minutes of the last phone call.
Trilegiant - AOL's Little Brother
25 March 2008
Posted by
EzE
at
Tuesday, March 25, 2008
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1 comments:
Trilegiant is the successor to CUC International, one of the original
negative option marketing companies. The other primary companies are
WebLoyalty and Vertrue (previously MemberWorks). These companies
typically operate by getting "consent" from people buying on the
Internet at some point in the check-out process. The consumer usually
doesn't realize they've given consent until "membership" fees start up
shortly after the transactions.
AG's have tried to clamp down on these companies. They promise to
reform and then continue as before. Vertrue has been sued by the AG's
of California, Florida, New York, Iowa, Nebraska, and Minnesota.
Trilegiant isn't the only company in bed with AOL. I understand that
Vertrue has also had a partnership with them.
Banks like Wachovia have been sued in class-action suits because they
fail to protect consumers from such companies even though internal
document show that company executives are well-aware of the problem.
They don't stop debiting privileges because they get too much in fees
from companies like Vertrue.
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